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Terms & Conditions

RETURNS

If you are not happy with your purchase for any reason please inform us within 30 days via our contact form

Our returns policy is detailed below:

CANCELLATIONS

1. We hope that you will be pleased with your purchase however you may cancel your order within Thirty (30) calendar days of delivery in accordance with your cancellation rights under the Consumer Contracts Regulations. You will be given a full refund including the cost of delivering the item to you. However, we will not refund the cost of returning an item when a product is simply unwanted. The customer must pay for the cost of returning unwanted items. Refunds will be issued within fourteen (14) days of receiving the returned goods.

2. Customers may cancel their order by using our contact form or by E-mail to sales@antiquefurnituredirect.co.uk

3. The notice of cancelation must be delivered within 30 calendar days of the date of delivery of the goods.

4. Cancelled items must be returned via courier and be insured.
5. All furniture returns must be authorised prior to returning.
6. Please contact us prior to returning furniture at sales@antiquefurnituredirect.co.uk

7. Antique Furniture Direct will arrange collection and return of your item unless you wish to arrange your own courier (Please note: you will be responsible for the item until it is returned to Antique Furniture Direct).

8. A collection/return fee will be charged (usually at the same rate as the original delivery charge) and this will be deducted from your refund.

9. The customer will be responsible for the cost of returning the goods if he or she cancels their order.

10. If the customer does not actually return the goods to Antique Furniture Direct, the customer is under a duty to make the goods available for collection at the customer’s expense from the address to which they were delivered.

FAULTS / DAMAGED ITEMS

11. Freight items delivered via third party delivery services must be checked thoroughly and approved by you when you take receipt of them and any problems notified to the driver at the time of delivery.

12. Notification of damaged items must be reported by telephone to 07528604958 or sent via email to sales@antiquefurnituredirect.co.uk with 48 Hours of delivery.

13. Subject as set out herein, we may ask you to return the goods to us and once we have checked that the goods are faulty, we may:
a. provide you with a full refund (including shipping costs); or
b. replace the goods; or

c. repair the goods.
14. These terms will apply to any repaired or replacement goods we supply to you.
15. For the avoidance of doubt, we will not be responsible for your costs in returning unwanted goods.

16. All returns should be approved by us before sending.

 

Antique Furniture Direct Privacy Policy

Here at Antique Furniture Direct we are committed to safeguarding the privacy of visitors to our website; the following policy sets out how we will treat your personal information.

This policy applies to information held about clients and prospective clients, suppliers and prospective suppliers, contacts and all other persons about whom AntiqueFurnitureDirect.co.uk holds information.  By ‘information,’ we mean personal information about you that we collect, use, share and store.

In this policy, “we,” “us,” and “our” means AntiqueFurnitureDirect.co.uk (Antique Furniture Direct)

Antique Furniture Direct

48 The Locks

Woodlesford

Leeds, West Yorkshire

LS26 8PU

and “you” means the individual to whom the information relates. We are the data controller and we operate our website https://AntiqueFurnitureDirect.co.uk/ (our site).

(1) What information do we collect?

This site uses Google Analytics to capture visitor information. We may collect, store and use the following kinds of personal data:

  • information about your computer and about your visits to this website including your IP address, geographical location, browser type, referral source, length of visit and number of page views.
  • information relating to any transactions carried out on our website via our shopping cart
  • information that you provide to us for the purpose of registering with us, including names and addresses and telephone numbers.
  • information that you provide to us for the purpose of subscribing to our website and email notifications including our newsletters;
  • any other information that you choose to send to us.

(2) Cookies

Antique Furniture Direct uses cookies. Cookies consist of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may use both ‘session’ cookies and ‘persistent’ cookies on the website. We will use the session cookies to keep track of you whilst you navigate the pages on our website. We will use the persistent cookies to enable our website to recognise you when you visit on future occasions.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date, usually set by your computer or browser.

We use server logs, Google Analytics and other services to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html.

Our payment services providers may also send you cookies.

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking ‘Tools’ , ‘Internet Options’ , ‘Privacy’ , and selecting ‘Block all cookies’ using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one and slow your browsing speeds.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:

  • To manage our website, including the improvement of your browsing experience by personalising it.
  • To enable your use of the services available on the website including the shopping cart;
  • To send to you goods purchased via our website;
  • To send invoices and collect payments from you;
  • To send you general commercial communications, send you email notifications which you have requested and send marketing emails if you opt into our mailing list. This would include dealing with enquiries and complaints made by or about you relating to the website
  • We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.
  • Where you are one of our clients or have otherwise agreed to be contacted for marketing we may use your personal information to send you information about our antiques. You can stop receiving marketing messages from us at any time by clicking the ‘Unsubscribe’ link at the bottom of any email we send you. You also have the option of “unsubscribing” from our mailing list at any time thereby disabling any further such e-mail or other communication from being sent to you by emailing sales@AntiqueFurnitureDirect.co.uk. We will action any opt out request from you without delay.
  • provide information about our antiques and services to you;
  • keep you informed about antiques that we think you may find interesting;
  • carry out our obligations arising from any agreements entered into between you and us;
  • communicate with you;
  • administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • comply with legal and regulatory obligations; and
  • for security and to check your identity.

 

  • Information we collect about you

We may collect and store the following types of information about you when you our site or by corresponding with us (for example, by e-mail). This includes information you provide when registering to use our sites or sharing any data via our social media functions. The information given to us may include:

  • your name;
  • your contact information such as your address, email address and telephone number;
  • your payment details / financial data i.e. your bank name, account number and sort code;
  • when browsing our site, your IP address, your browser type and language;
  • information about you that you give us in person at our events and at fairs, by filling in forms on our site https://AntiqueFurnitureDirect.co.uk/ (our site) (e.g. the contact us section or to sign up to our mailing list) or by corresponding with us by phone, e-mail or otherwise; and
  • information in relation to your purchase of our antiques or use of our services.

How we collect information about you

You may give us your information by filling in forms on our site or by corresponding with us by post, phone, email, on social media or otherwise. This includes information you provide when you purchase of any antique or email for further information.

Legal basis for processing

Our processing of your personal information is necessary (i) for the purposes of legitimate interests pursued by us; (ii) in order to comply with a legal obligation to which we are subject; or (iii) for the performance of contracts to which you will be a party to and in order to take steps at your request prior to you entering into those contracts.

In relation to any processing of special categories of personal data, we will generally rely on obtaining specific consent from you at the time unless there is otherwise a legal requirement for us to process such information.

Where our processing is based on the legitimate interest grounds described above, those legitimate interests are:

  • collecting personal information to provide you with a smooth and efficient client experience;
  • running our business;
  • to make sure you receive updated information on Antique Furniture Direct’s activities;
  • to provide the services you have requested; and
  • for our own marketing, research and development.

How we use your information

We use your information to:

  • provide information about our antiques and services to you;
  • keep you informed about antiques that we think you may find interesting;
  • carry out our obligations arising from any agreements entered into between you and us;
  • communicate with you;
  • administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • comply with legal and regulatory obligations; and
  • for security and to check your identity.

 

  • How long will we keep your information? We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject. This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required. Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us.  If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.
  • Security and storage of your information We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. The information that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us, or for one of our service providers. When we, or our permitted third parties, transfer your information outside the European Economic Area, we or they will impose obligations on the recipients of that data to protect your information to the standard required in the European Economic Area or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing.  In the case of transfers by us, we may also transfer your information where: (i) the transfer is to a country deemed to provide adequate protection of your information by the European Commission; or (ii) where you have consented to the transfer.

(4) Disclosures

We may disclose information about you to any of our employees, agents, suppliers or subcontractors in so far as reasonably necessary for the purposes as set out in this privacy policy. In addition, we may disclose information about you:

  • to the extent that we are required to do so by UK law including, connection with any legal proceedings or prospective legal proceedings;
  • in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
  • to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
Note, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and user details confidential if you use any part of this site that requires having them. We will not ask you for your password.

(6) Policy amendments
We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

(7) Your rights
You may instruct us not to process your personal data for marketing purposes by email at any time. Usually you will opt into our marketing verbally or via our website, or email but if you decide to opt out you can do so by contacting us direct or we will also provide you with an opportunity to opt-out on all marketing emails.

At any time, you have the right:

  • to request access to or a copy of any personal data which we hold about you;
  • to rectification of your personal data, if you consider that the information we are holding is inaccurate;
  • to ask us to erase your personal data, if you consider that we do not have the right to hold it;
  • to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
  • to ask us to stop or start sending you marketing messages as described below in the marketing section;
  • to restrict processing of your personal data;
  • to data portability (moving some of your personal data elsewhere) in certain circumstances;
  • to object to your personal data being processed in certain circumstances; and
  • to not be subject to a decision based on automated processing and to have safeguards put in place if you are being profiled based on your personal data.

Any request from you for access to or a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period and in any event within one month in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.

We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address sales@AntiqueFurnitureDirect.co.uk.

(8) Third party websites

Our site may contain links to other websites, including via our social media buttons. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website. Once you link to another website from our Sites you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices. Please check these policies before you submit any data to these websites. Certain features of our site will allow for social networking. You should ensure when using these features that you do not submit any personal data that you do not want to be sent, collected or used by other users, such as profile details or e-mail address.

(9) Updating information
Please let us know if the personal information which we hold about you needs to be corrected or updated and we will do so as quickly as possible.

(10) Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to info@AntiqueFurnitureDirect.co.uk

Complaints

Questions, comments and requests regarding this policy are welcomed and should be addressed to info@AntiqueFurnitureDirect.co.uk

If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner’s Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113.

Children under 14

We do not intentionally collect any information on children under 14 years of age. We will undertake to delete any details of such users where a parent or guardian has notified us that any such details have been obtained.

Changes to this policy

Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.

This policy was last updated on 4.6.18